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Important Updates: EMWD & Harmony Lists Service

EMWD.com

Wed, Sep 27, 2023 11:05 PM

Dear EMWD and Harmony List Customers,

Please take a look at the updates below. These are some of our latest changes and updates to improve service and maintain a high level up support to you.

Service Optimizations:

To improve our ticketing and billing support, we’ve integrated Harmony Lists billing and ticketing system with our EMWD counterpart. This synchronization means you experience enhanced service efficiency, particularly our Mailman customers.

Proactive Monitoring:

Our new server monitoring suite allows us to detect and rectify issues proactively, ensuring uninterrupted service. This integration grants us real-time insights, allowing us to communicate and address potential disruptions promptly and efficiently.

Email Delivery Monitor Service:

We're developing a custom email delivery monitor service, emphasizing optimal email delivery rates and solidifying our dedication to streamlined, reliable communication. These refinements were pivotal, allowing us to uphold a high IP reputation and enhance our overall customer service experience and improve email delivery rates.

Introducing Rocket Chat:

We are providing a new private team chat option. Available on our redesigned website, https://emwd.com, Rocket Chat facilitates fluid communication within team settings, becoming a prime solution for businesses aspiring for improved connectivity with teams and clients. Explore and leverage this feature to enhance your organization’s communication. https://emwd.com/rocket-chat/.

Pricing Adjustments:

In light of recent advancements and due to incremental costs from our infrastructure providers, we’re adjusting our pricing to $8.00 per list, per month starting October 1. These adjustments are essential to maintaining our high support levels and continuing service enhancements.

Payment Method Update:

Following USPS recommendations, we will only accept payments through credit card or PayPal, discontinuing the acceptance of checks. For assistance regarding these updates, please open a ticket, and a representative or I will be happy to help.

We understand that changes might bring questions, and we’re here to address any concerns you might have. You can open a ticket at your https://clientarea.emwd.com and we will discuss with you what these changes mean. We strive to keep you informed and satisfied, continuously aiming to elevate the value we provide to you. Thank you for your understanding and continued partnership.

Warm Regards,

Marshall Truitt
Owner, EMWD/Harmony Lists

                                             https://emwd.com
                                             | 
                                            https://clientarea.emwd.com/
                                             | 
                                            https://clientarea.emwd.com/submitticket.php 
                                            Copyright © EMWD.com, All rights reserved.

Dear EMWD and Harmony List Customers, Please take a look at the updates below. These are some of our latest changes and updates to improve service and maintain a high level up support to you. Service Optimizations: To improve our ticketing and billing support, we’ve integrated Harmony Lists billing and ticketing system with our EMWD counterpart. This synchronization means you experience enhanced service efficiency, particularly our Mailman customers. Proactive Monitoring: Our new server monitoring suite allows us to detect and rectify issues proactively, ensuring uninterrupted service. This integration grants us real-time insights, allowing us to communicate and address potential disruptions promptly and efficiently. Email Delivery Monitor Service: We're developing a custom email delivery monitor service, emphasizing optimal email delivery rates and solidifying our dedication to streamlined, reliable communication. These refinements were pivotal, allowing us to uphold a high IP reputation and enhance our overall customer service experience and improve email delivery rates. Introducing Rocket Chat: We are providing a new private team chat option. Available on our redesigned website, https://emwd.com, Rocket Chat facilitates fluid communication within team settings, becoming a prime solution for businesses aspiring for improved connectivity with teams and clients. Explore and leverage this feature to enhance your organization’s communication. https://emwd.com/rocket-chat/. Pricing Adjustments: In light of recent advancements and due to incremental costs from our infrastructure providers, we’re adjusting our pricing to $8.00 per list, per month starting October 1. These adjustments are essential to maintaining our high support levels and continuing service enhancements. Payment Method Update: Following USPS recommendations, we will only accept payments through credit card or PayPal, discontinuing the acceptance of checks. For assistance regarding these updates, please open a ticket, and a representative or I will be happy to help. We understand that changes might bring questions, and we’re here to address any concerns you might have. You can open a ticket at your https://clientarea.emwd.com and we will discuss with you what these changes mean. We strive to keep you informed and satisfied, continuously aiming to elevate the value we provide to you. Thank you for your understanding and continued partnership. Warm Regards, Marshall Truitt Owner, EMWD/Harmony Lists https://emwd.com | https://clientarea.emwd.com/ | https://clientarea.emwd.com/submitticket.php Copyright © EMWD.com, All rights reserved.